Health insurance customers left in the dark over policy changes: ACCC

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Think your health insurance covers that? You might want to check again. The Australian Competition and Consumer Commission has found insurers are not adequately notifying customers when their coverage or benefits are slashed, and – in some cases – failing to disclose changes entirely. Photo: Tribune The more extreme failures identified by the consumer watchdog’s annual report on health insurers related to contract changes between insurers and health providers, which would affect benefits payable to customers. Confusing and “unhelpful” communication tactics included unclear and misleading language, single notifications without follow up, relying on email, and the blending of benefit change information with marketing information, the ACCC reported. These…
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