When pain persists: what makes hospital patients really unhappy?

A bad patient experience is a guilty provider experience. Realising this isn’t rocket science but there is one thing that helps ‘For most patients, a genuinely poor experience results from a lack of communication and a failure of compassion.’ Photograph: Martin Barraud/Getty Images/Caiaimage A 90-year-old woman has lain shrivelled and uncomfortable in her bed for forty hours, awaiting an operation. She has become heavily constipated as a result of an over-enthusiastic prescription of anti-diarrhoeal tablets and is now at risk of a bowel obstruction. The surgeon says that the hardened faeces need to be manually evacuated under anaesthetic but it’s…
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