Medibank overhauls top management following recent missteps

Hard on the heels of the disclosure of a series of customer problems, Medibank Private’s newly installed boss, the former banker Craig Drummond, has overhauled senior management with a series of changes, including replacing its chief financial officer. The health insurer is in dispute with the competition watchdog, the Australian Competition and Consumer Commission, over allegations it had engaged in misleading conduct. Craig Drummond, Medibank Private’s recently installed boss is overhauling top management Photo: Stefan Postles Medibank also experienced delays in providing tax statements to customers, which it blamed on technology upgrades. The overhaul at the top executive level was aimed at “improving customer…
View More/Source Article