Best and worst health insurers revealed in AMA report card

Medibank is not the most generous insurer in the AMA's report card. Photo: Glenn Hunt

Medibank is not the most generous insurer in the AMA’s report card.  Photo: Glenn Hunt


The worst private health insurers have been revealed by a new analysis that shows some of the leading insurers, including Medibank and NIB, are not the most generous of all.

A new league table created by the Australian Medical Association has exposed what health insurers pay for 22 common procedures, including cataract surgery, tonsil removals, colonoscopies and births.

It shows a large variation in payments for the same procedures, suggesting some policy holders are more likely to face out-of-pocket fees than others. For example, HBF pays $2150 for an uncomplicated delivery of a baby while GMHBA pays $832 – a difference of 158 per cent.

The Private Health Insurance Report Card – the first in a series the AMA plans to release – found HBF paid the most for nine of the 22 procedures, and MDHF? and GMHBA? paid the lowest amount for 19 of the 22 procedures that were compared.

AMA president Brian Owler wants Australians to know their health insurance product. Photo: Andrew Meares

The second best insurer was AHSA (Australian Health Service Alliance), which includes 30 smaller players such as Defence Health, Australian Unity Health, and the Teachers Health Fund. AHSA? funds paid the most for eight of the 22 procedures, including colonoscopies, knee replacements, breast biopsies, and coronary artery bypass operations.

The analysis will help people compare their health insurance ahead of premium rises on April 1. While federal Health Minister Sussan Ley recently announced that she had approved premium rises averaging 5.59 per cent, consumers are reporting increases of 8 to 9 per cent for funds including Bupa and Medibank.  

AMA president Brian Owler said people often found themselves paying “gap” payments for procedures because insurers set the amount they pay for a medical service. Because different insurers pay different amounts, he said people face varying out-of-pocket fees.

However, doctors can also charge private fees that are higher than what their peers charge and higher than what the insurer pays. This can also result in other fees.

Health insurers have been put under the microscope in a new AMA report.  Photo: Nicolas Walker

“The AMA wants Australians to know their insurance product – and know it thoroughly,” Professor Owler said.

“With the cost of private health insurance constantly rising, and with private health insurers regularly changing what is covered and not covered by their products, the AMA believes it is important that families and individuals are better informed about the health insurance cover they are purchasing.”

Professor Owler, a surgeon, said people should be wary of health insurance policies that only cover public hospital treatment. He referred to them as “junk policies” because they do not support patient choice of doctor or timing for health services or procedures. In public hospitals, all Australians can be treated for free.

“If people have one of the junk policies, the AMA urges them to consider carefully what cover they really need.”

Professor Owler said people should also be cautious about misleading policy names that imply a higher standard of cover when they only cover basic services. He also warned people to be wary of comparator sites that can earn “exorbitant fees per sale from the insurers”.  

“The insurer may be paying a commission to the site, either as a fixed percentage of the premium, or as a set fee per sale. These fees can make up a sizeable proportion of the total insurance premium,” he said.  

“There needs to be a greater level of transparency, and the government and regulators need to scrutinise these sites.”

A Medibank spokesman defended the performance of the company, saying the report only told part of the story.

“We acknowledge that not all Medicare Benefits Schedule fees set by the government have kept pace with inflation or medical practice costs over the last 30 years, which is why we have agreed no gap rates,” said the spokesman. 

“However this is not the only cost incurred by funds. In fact specialist fees are often a relatively small component of the cost of a procedure and health insurers are also required to pay substantial amounts to hospitals, which have not been published by the AMA in their report.”